Refund and refund policy
Return and Refund Policy
Thank you for shopping with Chicoza. Our Return and Refund Policy aims to ensure a smooth and transparent experience. Please review the guidelines below for eligibility, processes, and timelines for returns, refunds, and exchanges.
Scope and Contact Information
For questions regarding returns and refunds, please contact us through any of the methods below:
Email: support@chicoza.com
Phone: +31 06 21 306 402
Address: Nieuwe Kerkweg 3, 7031HG Wehl, Gelderland, The Netherlands
Policy Overview
Return Period: 30 days from delivery date
Refund Processing Time: 10 business days from receipt
Return Shipping Costs: Covered by the customer unless the product is defective or incorrect
Order Cancellations
You may cancel your order within two hours of purchase by contacting our customer service team. If your order has already been shipped, please follow the steps in our Return Instructions below.
Return Conditions
We offer returns under the following conditions:
- Return Window: Items can be returned within 30 days of delivery
- Item Condition: Items must be in their original, unused condition with all tags attached and in the original packaging
- Receipt or Proof of Purchase: Required for all returns
- Exceptions: Certain products, such as custom or personalized items and hygiene products (e.g., undergarments), are non-returnable unless unopened and unused
Return Instructions
To start a return, please follow these steps:
- Contact Customer Service: Email support@chicoza.com with your order number, reason for return, and any supporting photos if applicable
- Receive Return Authorization: Our team will review your request and provide return authorization along with detailed instructions
- Return Packaging: Safely package the item, ensuring all tags and original packaging are included, and attach the return authorization form
- Shipping: Use a reliable shipping service with tracking. Return shipping costs are covered by the customer unless the item is defective or incorrect
Refund Policy
- Refund Approval: Once we receive and inspect your returned item, we will notify you regarding the approval status within 2 business days
- Processing Time: Approved refunds will be processed to your original payment method within 10 business days. Your bank or credit card provider may require additional time to complete the transaction
- Confirmation: You will receive a confirmation email once the refund has been processed
If you do not see the refund within the expected time, please check with your bank. For further assistance, contact us at support@chicoza.com
Exchange Policy
We offer exchanges for incorrect or defective items. Contact us within 30 days of delivery, and we will cover the return shipping costs for eligible exchanges. If an incorrect size was ordered, please follow the return process and place a new order for the correct size.
Exceptions and Special Cases
- Defective or Damaged Items: If your item arrives damaged or defective, contact us within 48 hours. We will arrange a return at no cost to you and offer a replacement or full refund based on your preference
- Incorrect Product: If you receive an incorrect item, please contact us, and we will cover the return shipping and send you the correct item promptly
- Lost Packages: If your package does not arrive within the estimated timeframe, contact us so we can initiate an investigation with the shipping carrier
Processing Times
- Return Window: Returns must be initiated and shipped within 30 days of receiving the item
- Inspection Period: Once received, returns are inspected within 7 business days
- Refund Issuance: Refunds are processed to the original payment method within 10 business days after inspection
Company Details
Chicoza.com
Customer Service Hours: Monday – Friday: 9:00 – 22:00 GMT
Email: support@chicoza.com
Phone Number: +31 06 21 306 402